2017

Pre-shift Weeks 2017

Week 25 Doc Empowerment

Week 24 Doc Health and Wellbeing

Week 23 Doc Sustaining Motivation

Week 22 Doc Personalizing Service

Week 21 Doc Thoughtful Touches of Luxury

Week 20 Doc Classifying High Net Worth Individuals

Week 19 Doc Speaking a Luxury Language, Using Proper and Polite Speech

Week 18 Doc Creating the Unexpected

Week 17 Doc Personalizing the Guest Experience

Week 16 Doc Anticipating Needs

Week 15 Doc Understanding the Needs of the Global Traveler

Week 14 Doc Who is Our Luxury Guest Today

Week 13 Doc First Quarter Performance Check-In

Week 12 Doc Teamwork and Dependability

Week 11 Doc Teamwork and Adaptability

Week 10 Doc Teamwork and Productivity

Week 09 Doc Being a Team Player

Week 08 Doc Problem Resolution

Week 07 Doc Problem Avoidance

Week 06 Doc Empowerment

Week 05 Doc The Conrad Community Website

Week 04 Doc The Conrad Concierge Program

Week 03 Doc A World of Style

Week 02 Doc Infinite Connections

Week 01 Doc Intuitive Service

Week 52 Doc Embracing the New Year

Week 51 Doc Celebrating Our 2016 Successes

Week 50 Doc First Quarter Performance Check-In

Week 49 Doc Health and Wellbeing

Week 48 Doc Creating Memorable Year-End Experiences

Week 47 Doc Showing Guests We Care

Week 46 Doc Anticipating Needs

Week 45 Doc Reading Guests

Week 44 Doc Personalizing the Guest Experience

Week 43 Doc Luxury Telephone Communications

Week 42 Doc Handwritten Notes and Working with Guest Itineraries

Week 41 Doc Proper Etiquette for Emails and Written Communications

Week 40 Doc First Quarter Performance Check-In

Week 39 Doc Trends in Lifestyle Purchases: Part 2 - Innovation

Week 38 Doc Trends in Lifestyle Purchases: Part 1 - Change

Week 37 Doc Creating Experience for Our Guests

Week 36 Doc Being a Team Member in the Luxury Marketplace

Week 35 Doc Brand Service Standards Refresher

Week 34 Doc Cultivating a Global Perspective

Week 33 Doc Value for Price Paid

Week 32 Doc Learning About and Promoting the Conrad Brand

Week 31 Doc Conrad Hilton and Hilton Worldwide

Week 30 Doc Every Team Member is a Salesperson

Week 29 Doc Ways to Say Yes

Week 28 Doc Processes that Support Guest Preferences

Week 27 Doc Making a Good First Impression

Week 26 Doc First Quarter Performance Check-In