Appearance

Appearance Standards Training

Art of Luxury

Maintaining a Professional Appearance:

Lobster Ink Videos (F&B Team)

Hygiene & Appearance

Wrong Practices (from Leaders in Luxury)

Introduction

Team Leader Guide:

This scene shows individual Team Members readying themselves to interact with guests.

Lobby

Uniform

Discussion:

Ask: What were the Art of Luxury moments in the Maintaining a Professional Appearance scenes?

(Discuss answers. Possible answers include the following:

- Pay attention to personal appearance to ensure a luxury presentation.

- Check hair, clothing and hands/nails.

- Polish shoes.

- Work with other Team Members to ensure appropriate presentation.)

Ask: What do we do differently to prepare ourselves prior to interacting with guests? (Discuss answers.)

Ask: How can we achieve “Best in Class” when we prepare ourselves prior to interacting with guests? (Discuss answers.)

Conrad Community Link

Register Watching the Videos:

Outside Entry

Restaurant

In-Room Dining