Appearance Standards Training
Art of Luxury
Maintaining a Professional Appearance:
Lobster Ink Videos (F&B Team)
Hygiene & Appearance
Wrong Practices (from Leaders in Luxury)
Team Leader Guide:
This scene shows individual Team Members readying themselves to interact with guests.
Ask: What were the Art of Luxury moments in the Maintaining a Professional Appearance scenes?
(Discuss answers. Possible answers include the following:
- Pay attention to personal appearance to ensure a luxury presentation.
- Check hair, clothing and hands/nails.
- Polish shoes.
- Work with other Team Members to ensure appropriate presentation.)
Ask: What do we do differently to prepare ourselves prior to interacting with guests? (Discuss answers.)
Ask: How can we achieve “Best in Class” when we prepare ourselves prior to interacting with guests? (Discuss answers.)