Appearance Standards Training

Art of Luxury

Maintaining a Professional Appearance: 

Team Leader Guide:

This scene shows individual Team Members readying themselves to interact with guests.

Discussion:
Ask: What were the Art of Luxury moments in the Maintaining a Professional Appearance scenes? 

(Discuss answers. Possible answers include the following: 
 - Pay attention to personal appearance to ensure a luxury presentation.
 - Check hair, clothing and hands/nails. 
 - Polish shoes.
- Work with other Team Members to ensure appropriate presentation.)

Ask: What do we do differently to prepare ourselves prior to interacting with guests? (Discuss answers.)

Ask: How can we achieve “Best in Class” when we prepare ourselves prior to interacting with guests? (Discuss answers.)




Register Watching the Videos: 


        Lobster Ink Videos (F&B Team)


Hygiene & Appearance


Uniform

            Wrong Practices (from Leaders in Luxury)


Introduction

Lobby

Outside Entry

Restaurant 

In-Room Dining